1. Agreement

By using helloinink.com or placing an order, you agree to these Terms of Service. This service is operated by Mailed Words LLC ("Hello in Ink," "we," "us"). If you do not agree, do not use our service.

2. The Service

Hello in Ink physically writes and mails a letter on your behalf using a pen plotter and real ink on paper. You provide the message; we produce and mail it to the address you specify. Orders are fulfilled within a reasonable time after payment is confirmed, typically within 3–5 business days.

3. Acceptable Use

You agree that you will not use our service to send content that is:

Threatening, harassing, or abusive toward the recipient or any third party.
Defamatory, obscene, or sexually explicit.
Fraudulent, deceptive, or impersonating another person.
In violation of any applicable law or postal regulation.
Spam or unsolicited commercial advertising.

We reserve the right to refuse or cancel any order that violates these terms, at our sole discretion, and to report illegal content to appropriate authorities.

Every order is screened automatically before payment is taken. Screening looks at the email address on the order, the recipient's address, and the text of the message itself. An order that does not pass is stopped at checkout, and no charge is made.

We do not publish what the screening looks for, and we will not identify which part of a refused order caused it. Naming the detail to change is the same as helping someone change it, and the people this exists for already vary their details between attempts. Screening is not perfect. If you were sending an ordinary letter and it was refused, write to us at help@mailedwords.com and we will review it ourselves.

Where an order appears to be part of an attempt to defraud the person receiving it, we may report it to the Internet Crime Complaint Center at ic3.gov, to our payment providers, and to any other appropriate authority. A report may include the message text, the sender and recipient details, the payment record, and the technical records of the order. We may make a report without notifying the person who placed the order.

4. Payment

Prices for each format and any add-ons are shown on the order form and charged in USD, in full, via Stripe. All sales are final once the letter has entered production. Payment is processed by Stripe and subject to their terms of service.

Placing an order authorizes your card but does not charge it. Your bank may show a pending hold for the order amount. We review every order before it is written, and your card is charged when we accept it, at which point Stripe sends you a receipt. If we do not accept the order, the authorization is released and you are not charged. An authorization we have not acted on expires on its own, typically after about seven days; if that happens, nothing is charged and the order is not written.

5. Refunds & Cancellations

All sales are final. Because each letter is custom-written and mailed to order, we do not offer refunds or cancellations once payment is confirmed.

You are solely responsible for the accuracy of the recipient's name and mailing address. We mail to exactly the address you enter at checkout, and a letter mailed to that address is fulfilled as ordered. We do not offer refunds, replacements, or re-sends for letters sent to an incorrect or incomplete address that you provided.

If we made an error on our end, such as mailing to an address different from the one you entered or writing the wrong message content, email us at help@mailedwords.com and we will re-send the letter at no additional charge.

If a letter mailed to a correct address never arrives, we do not issue refunds. First-class mail carries no tracking, so non-delivery cannot be verified by us, by you, or by USPS. Our sole remedy in that case is to re-write and re-mail the letter once, at no additional charge, at our discretion. Requesting a re-send is not a refund request and does not entitle you to one.

6. Delivery

We mail via USPS First-Class Mail, typically within 1–2 business days of payment. Mail originates in Denver, Colorado. We advise planning on 8–10 business days for delivery. That figure is our own guidance, not a guarantee and not a USPS service standard; the USPS standard for first-class mail is 1–5 business days, and USPS's published performance data shows roughly one in five pieces is delivered later than its estimate. Late delivery is therefore a normal outcome of using the mail and is not a defect in our service. Once a letter is handed to USPS, we have no control over it and are not responsible for delays, loss, or damage in transit. First-class letters do not include tracking or delivery confirmation. By default, letters are mailed in a plain envelope with no return address, so undeliverable mail cannot be returned to us or to you. If you choose to include your return address on the envelope, USPS may return undeliverable mail to that address, but we cannot track or guarantee this. In all cases, please verify the recipient's address carefully before ordering. We cannot recover, refund, or re-send a letter mailed to an address that was entered incorrectly. Where a re-send is offered under section 5, it is a re-send only; we do not refund undelivered mail.

We do not provide tracking, and we cannot add it to an order for an additional fee or on request. First-class mail carries no tracking number and no delivery confirmation. That is a property of the postage itself, not a service level we have chosen to withhold. Nobody can confirm whether a specific first-class letter reached its destination: not us, not you, and not USPS. If tracking or proof of delivery is a requirement for what you are sending, this is not the right service for it.

7. Reply Feature

We may include a reply card or link with your letter allowing the recipient to send a response. Replies are subject to the same acceptable use requirements above. We act as a conduit only and are not responsible for the content of replies.

8. Your Content

You retain ownership of the message content you provide. By submitting content, you grant us a limited license to reproduce it solely for the purpose of producing and mailing your letter. We will not use your message for any other purpose.

9. Disclaimer of Warranties

Our service is provided "as is." We make no warranties, express or implied, regarding delivery times, postal service performance, or any outcome beyond our reasonable control. We do not guarantee that letters will be received or read.

10. Limitation of Liability

To the maximum extent permitted by law, Mailed Words LLC's total liability for any claim arising from use of this service is limited to the amount you paid for the specific order in question. We are not liable for any indirect, incidental, or consequential damages.

11. Governing Law

These terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Colorado.

12. Changes to These Terms

We may update these terms at any time. The "Last updated" date reflects the most recent revision. Continued use of the service after changes constitutes acceptance.

13. Contact

Questions about these terms? Email us at help@mailedwords.com.